Transcript

• Session Spotlight: Understanding and Embracing Multi-Generational Employees
• Hello, my name is Suzanne Daly, and I am the director and lead instructor of the baking and decorative arts program at Madison College. I have been in the hospitality field for over 40 years.
• What topic or trend does this session cover, and why is it important?
• The workforce in retail bakeries today is more diverse than ever, with employees spanning multiple generations from seasoned baby boomers to tech savvy Generation Z. Each generation brings its own set of experiences, values, and work habits, which can either be a source of strength or a challenge if not properly understood and managed. This session is specifically designed for leaders, managers, and team members in retail bakeries who want to foster a more harmonious and productive workplace. We will explore the unique characteristics of each generational group, focusing on how these traits impact communication, teamwork, and customer service in a bakery setting. Join us to discover how embracing a multi-generational team can become a key ingredient in your bakery's recipe for growth and innovation.
• What will attendees learn from this session?
• This session's objectives are to identify generational characteristics, enhance communication. promote intergenerational collaboration, leverage generational strengths, create an inclusive culture, and to implement actionable strategies.